Terms of Service
Welcome to PepUp Health. We aim to provide a smooth, transparent, and reliable shopping experience. Please review our Shipping & Returns Policy before placing an order.
1. Shipping Policy
Processing Time
-
Orders are typically processed within 1–2 business days after payment confirmation.
-
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
-
Standard delivery: 3–7 business days
-
Expedited delivery (if selected): 2–4 business days
Delivery timelines may vary based on location, courier delays, or unforeseen circumstances.
Shipping Charges
-
Shipping fees are calculated at checkout based on your location and selected shipping method.
-
Free shipping may be available on promotional offers or minimum purchase thresholds.
Order Tracking
Once your order is shipped, you will receive an email or SMS with:
-
Tracking ID
-
Courier service details
-
Tracking link
Incorrect Shipping Information
PepUp Health is not responsible for delays or lost packages due to:
-
Incorrect or incomplete address
-
Unreachable contact number
If you notice a mistake, contact us immediately at [email protected].
2. Returns & Refunds
Eligibility for Returns
We accept returns under the following conditions:
-
The item is unused, unopened, and in original packaging.
-
The return request is initiated within 7 days of delivery.
-
The product is damaged, defective, or you received the wrong item.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
-
Opened or used health/wellness products
-
Items without original packaging
-
Gift cards, downloadable items, or promotional products
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product:
-
Take clear photos/videos of the issue
-
Email them within 48 hours to [email protected]
-
Our team will verify and arrange a replacement or refund
3. Refund Process
Refund Method
Approved refunds will be processed to:
-
The original payment method (UPI/Credit Card/Debit Card/Net Banking), or
-
Store credit, if preferred
Refund Timeline
-
Refunds may take 5–10 business days to reflect, depending on your bank/payment provider.
4. Order Cancellation
Before Shipment
You can cancel your order within 12 hours of placing it for a full refund.
After Shipment
Once shipped, orders cannot be cancelled. You may initiate a return after receiving the item (if eligible).
5. Missing, Lost, or Stolen Packages
PepUp Health is not responsible for packages marked “Delivered” by the courier.
If your package is missing:
-
Contact the courier service first
-
Then email us at [email protected] with tracking details
We will assist you as much as possible.
6. Contact Us
For any concerns or support regarding shipping, returns, or refunds, please reach out: